Megan Diamonds & Co. Delivery Policy

At Megan Diamonds & Co., we are committed to providing our clients with a seamless and exceptional delivery experience. We understand the importance of timely and secure delivery of your treasured pieces, and our delivery policy is designed to ensure your complete satisfaction. Below are the key guidelines and procedures for the delivery of your orders.

Order Processing

1. Payment Confirmation:

   • Each order will be processed only after the full payment has been received. This ensures that we can begin crafting your jewelry piece immediately and to the highest standard.

2. Ring Sizing:

   • It is essential that the correct ring size is determined according to the customer's measurements. Accurate sizing is crucial for ensuring a perfect fit and the ultimate satisfaction of our clients.

3. Customization and Creation:

   • Every order will be meticulously created according to the specific criteria and preferences selected by the client. This includes the choice of gemstones, metals, design elements, and any other bespoke features requested.

Delivery Notification and Tracking

4. Dispatch Notification:

   • Upon the completion of your order, you will receive an email notification confirming that your item has been dispatched. This email will include tracking information so you can monitor the progress of your delivery.

5. Customs Documentation:

   • Each order will be accompanied by the necessary documentation required for customs declaration. This ensures a smooth and hassle-free customs clearance process.

6. Insurance and Security:

   • We understand the value and significance of your purchase. Therefore, each order is individually insured for its full value and shipped directly to your hands via priority courier service. This guarantees that your jewelry arrives safely and securely.

Delivery Timeline

7. Delivery Timeframe:

   • We are committed to delivering your order within 15 working days from the date of order placement. This timeframe allows us to ensure that every detail is perfect and that your piece meets our high standards of quality and craftsmanship.

8. International Deliveries:

   • For international deliveries, please note that the delivery timeframe may be subject to delays due to customs clearance and local regulations. However, we will do our utmost to expedite the process and keep you informed every step of the way.

Customer Responsibilities

9. Accurate Information:

   • To ensure a smooth delivery process, please provide accurate and complete shipping information when placing your order. Any discrepancies or errors in the shipping address may result in delays or additional charges.

10. Customs Duties and Taxes:

    • Please be aware that customs duties and taxes may apply to international orders. These charges are the responsibility of the recipient and are not included in the purchase price. We recommend checking with your local customs office for more information.

Our Commitment to Excellence

11. Quality Assurance:

    • At Megan Diamonds & Co., we take pride in our commitment to excellence. Every piece of jewelry undergoes a rigorous quality assurance process before it is dispatched to ensure it meets our high standards.

12. Customer Support:

    • Our dedicated customer support team is available to assist you with any questions or concerns you may have regarding your order and delivery. We are here to provide you with a personalized and supportive experience from start to finish.

Conclusion

At Megan Diamonds & Co., our goal is to provide you with a luxurious and seamless delivery experience. From the moment you place your order to the moment you receive your exquisite jewelry piece, we are committed to ensuring your complete satisfaction. Our professional and meticulous approach to delivery guarantees that your treasured item arrives safely, securely, and promptly.